Frequently Asked Questions
- How does your Online Pharmacy service work?
- How competitive are your prices?
- Why are prescription drugs and OTC medication so affordable in Canada?
- How long will it take to process my order?
- Do I need a prescription (Rx) to order medications from Canada?
- Is it really necessary to fill out a health profile form?
- How safe is the information that I provide?
- Will you accept my medical insurance?
- What are Generic drugs?
- Are Generic drugs safe?
- How do I pay for my order?
- Is ordering online via the Internet safe?
- What if you don't carry the products that I’m looking for?
- Can I transfer a prescription from my local pharmacy?
- Will the pills I receive from Canada look differently than the pills I get now?
- Do I need a prescription for Over-the-Counter (OTC) drugs in Canada?
- How do I report problems with your website?
- What do I do if I receive the wrong order?
- Do I get charged a shipping fee for each prescription?
- Do you accept returns?
- How do I check the status of my order?
- What happens if my shipment is lost in transit?
- What if I have more than one address?
- Are there any hidden charges or fees?
1. How does your Online Pharmacy service work?
Online Canada RX is an Online Pharmacy that provides wholesale prices on safe, inspected prescription drugs. Our Internet pharmacy is based in British Columbia, Canada and prescription drug orders are dispensed through a Licensed Canadian Pharmacy. We offer generic and brand name prescription drugs and OTC medications at discount prices. Need to talk with someone? No problem. Call us and speak with one of our friendly Customer Service Reps, or if you like, you can speak to one of our pharmacists. We will answer all your questions in regards to your medications, medical health, and/or about our company. We can even obtain copies of your prescription (Rx) from your doctor. You just need to make one call and we will take care of the rest!
2. How competitive are your prices?
Online Canada RX is a wholesale supplier. It’s hard to beat our prices, but if you do find a lower price for the exact same product, then call us and we will match that price. When comparing our prices to our competitors, please keep in mind that we provide FREE Shipping* and no hidden charges.
3. Why are prescription drugs and OTC medication so affordable in Canada?
Due to a national health care system, the Canadian government regulates the pricing of prescription drugs and medications. This limits and restricts drug companies on how much they can charge. For this reason, most Canadian prescription drugs are priced much lower than those marketed in the US. The quality of the drugs is every bit as good as in the US. The Canadian government also encourages generic companies to produce substantially cheaper generic versions of brand name drugs, and so generic variations of brand name drugs become available much sooner in Canada then they do in the USA.
4. How long will it take to process my order?
Once we have received your order and prescription(s), our Canadian doctor reviews and co-signs them and then sends them back to our Canadian pharmacy. Generally speaking, orders are shipped out of the Canadian pharmacy within 7-10 business days -- provided there are no unforeseen delays. Once the order is shipped, you should receive it within 3-5 business days. Sometimes, packages are inspected by US Customs and this can result in delivery delays of another 5-10 days. Online Canada RX highly recommends that you order your medications at least 4-weeks in advance so that you don’t run out. You can track the status of your order by logging onto our website.
5. Do I need a prescription (Rx) to order medications from Canada?
Yes, a valid prescription from a licensed physician is required for all prescription medications ordered -- just like your local drugstore. OTC (Over-the-Counter) medications do not require a prescription. Our licensed Canadian physician will review and co-sign your prescription(s).
6. Is it really necessary to fill out a health profile form?
Yes it is. To ensure your safety, our Canadian doctors and pharmacists need the information on the form to better evaluate your health history and medicine needs. The form also allows them to check for drug interaction problems if you are already on other medication. Please remember to always inform your doctor of all medications (prescription or OTC) you are taking because certain drugs should not be taken together.
7. How safe is the personal information I provide?
Online Canada RX will not share, rent, trade, or sell your personal information to any outside companies. Any personal and medical information you provide to us via our website, in writing, or over the phone will be held in strict confidence and cannot be accessed or used except for the sole purpose of completing your order.
8. Will you accept my medical insurance?
Unfortunately, at this time we cannot accept your insurance. There are some insurance companies which may reimburse you for the prescriptions you get filled through a Canadian pharmacy so check with your plan administrator. Online Canada RX can provide receipts/paperwork you may need to serve as proof of purchase, and we will be happy to contact your insurance company on your behalf.
9. What are Generic drugs?
Generic drugs are chemically identical to Brand name prescription drugs except for slight differences in appearance, but they cost substantially less. Think of them as medications that are the bio-equivalents to brand name drugs. A company which first discovers and markets a drug, gets a "patent" for it, and is then the only company that is allowed to market that drug (aka Brand Name). After a period of time, usually 5 or 10-years, the drug patent expires and other companies are allowed to manufacture and market the exact same drug at lower prices -- these are referred to as Generic drugs.
10. Are generic drugs safe?
Yes, absolutely. Due to strict regulations on the Generic drug industry, these medications have been tested and proven to deliver the same therapeutic relief as their Brand name counterparts. The reason Brand name drugs are so much more expensive than Generics is because the manufacturers of these drugs are trying to recoup their costs and make as much profit as they can before their "patent" runs out. Millions of people worldwide have been using generic drugs safely and effectively for years and saved lots of money in the process. Online Canada RX makes these same Generic Drugs available to you.
11. How do I pay for my order?
Online Canada RX accepts all major credit cards, personal and certified checks, and money orders. However, Visa is highly recommended because the funds withdrawn from your account will be in US dollars. For all other credit cards, funds withdrawn will be in Canadian dollars. Your credit card will be charged using the billing day's exchange rate. Your bank may also charge extra on top of the exchange rate. Note: If you pay by personal check, it may take us longer to process your order due to check clearing delays.
12. Is ordering online via the Internet safe?
Yes, it’s safe to order online through our website. All information you provide online is accepted through a secure shopping cart. Our website is tested and certified daily by the HACKER SAFE security system… it prevents 99.99% of Internet identity theft and credit card fraud from occurring.
13. What if you don't carry the products that I’m looking for?
If you cannot find what you are looking for on our website, please contact us. If the medication you need is not currently available in Canada, one of our licensed pharmacists will contact your doctor and seek that doctor’s authorization to supply you with medication that is the equivalent of what you ordered. Some drugs are also sold under different names in different countries, for example, Prilosec is called Losec in Canada. If your doctor authorizes the change, then we will ship it to you; if your doctor doesn’t authorize it, then we will not be able to ship it to you. We will also try and source your medication or its equivalent from our worldwide network of registered, licensed pharmaceutical wholesalers.
14. Can I transfer a prescription (Rx) from my local pharmacy?
Prescription transfers are not allowed. We must have a faxed copy of the Rx or the original prescription from your doctor. However, we can contact your doctor and obtain a fax of your Rx for you.
15. Will the pills I receive look differently than the pills I get now?
The pills you receive from Online Canada RX may look different if they are manufactured by a different drug company. Generic drugs may look different because most drug companies choose to have different "fillers" (non-medicinal ingredients) in them. These "fillers" may change the color or flavor of the pills but not the potency. Generic pills contain the exact same chemical ingredients and will work the same way as their brand name counter-part. If you order Brand name drugs then they should look almost the same because they will have been manufactured by the same drug company.
16. Do I need a prescription for Over-the-Counter (OTC) drugs in Canada?
Over the counter medications do not require a prescription. All of our drugs are categorized as either prescription or OTC so that you can easily recognize which medications require a prescription and which don’t.
17. How do I report problems with your website?
If you notice that something is not working properly on our website, please email our website provider at webmaster@onlinecanadarx.com or call 1-866-299-3784 and report it directly to one of our Customer Service Reps.
18. What do I do if I receive the wrong order?
If there is any kind of mix-up with your order or you receive something you did not order, please contact us and we’ll be happy to make things right. We do ask that you mail back the original order, un-opened and in its original condition via regular US Postal Mail Service. DO NOT SHIP VIA UPS OR ANY OTHER FORM OF EXPRESS SHIPMENT. All returned products require prior authorization, so please contact us at 1-866-299-3784.
19. Do I get charged a shipping fee for every prescription?
NO. we give free shipping on all orders unless it’s a bulk order or requires special shipping methods or if it’s an international shipment
20. Do you accept returns?
NO. All medication that has been dispensed and shipped is not returnable under Canadian law. It is illegal to restock and resell medications according to the laws of The College of Pharmacist's of British Columbia.
21. How can I check the status of my order?
Simply login to your account and click on the “Order History” link. If your order was shipped from our Canadian pharmacy then you can track your order online through Canada Post by entering in the "Tracking ID" that was emailed to you, or just call us at 1-866-299-3784.
22. What happens if my shipment is lost in transit?
If your order is lost in the mail, Online Canada RX will send you a replacement at no charge. However, you may be held liable for the loss if it is determined you have provided us with an incorrect mailing address. If your order confiscated by US Customs and you can provide us with the documentation showing it was held back, then Online Canada RX may offer either a refund or reshipment of the order.
23. What if I have more than one mailing address?
NO problem. Many of our customers have dual addresses. Just provide us with your new shipping information at the time of ordering and we will make sure your package is shipped to the right address.
24. Are there any hidden fees or other charges?
NO, there are absolutely no additional fees or charges. The only fees that you will be charged are as follows:
- 1. Cost of the medication as quoted on our drug price list
- 2. A shipping charge if your order doesn’t meet our FREE Shipping requirements
Remember: Since you are making a purchase from Canada, your credit card company may charge additional service fees or currency conversion charges. These charges/fees are added by your credit card company and vary from one card to another. Online Canada RX isn’t either the source or recipient of any of these fees. We recommend that all customers make their purchases using a VISA card because VISA bills in US dollars and so no currency conversion fees will be charged.
